FAQ
Everything you need to know about Tambuzi rose subscriptions. Can't find your answer? Email richard.hobbs@tambuzi.co.ke.
How does the subscription work?
Choose a box size and a delivery frequency at checkout. We then hand-cut, pack and ship fresh roses to you on that schedule, and your payment recurs automatically. You can manage everything — pause, skip, change or cancel — from your account at any time.
Can I choose which roses I get?
Not on a subscription — and that's part of the magic. Our growers hand-select the most beautiful, fragrant blooms ready on the day of cutting, so each box is a fresh surprise from our Rose Anthology. If you'd like a specific variety for a special occasion, get in touch and we'll do our best to help.
What box sizes are available?
We offer a few box sizes so you can match the volume of roses to your home or gifting needs. You'll find each size, with its stem count and price, on the shop page — simply pick the one that's right for you.
How often is it delivered?
You choose: every 7, 14, 21 or 28 days. Change your frequency whenever you like from your account.
Shipping & delivery
Your roses are cut fresh and shipped carefully from the farm so they arrive ready to display. Delivery timing and areas served are shown at checkout. [Add your specific shipping details, cut-off times and regions here.]
Pausing, skipping or cancelling
You're always in control. Log in to your account to pause your subscription, skip an upcoming delivery, change your box or frequency, or cancel — no need to contact us.
Caring for your roses
Trim the stems at an angle, remove any lower leaves, and place them in clean water with the sachet of flower food provided. Keep them out of direct sun and away from draughts, and refresh the water every couple of days to enjoy their scent for longer.